A small percentage of MacBook users will have their hard drives changed by Apple. Apple announced that black and white MacBooks with 13 inch displays, processor speeds of 1.83 GHz, 2 GHz or 2.16 GHz, and hard drive capacities of 60 GB, 80 GB, 100 GB, 120 GB or 160 GB, sold between May 2006 and December 2007, apply for hard drive replacements. On February 15, 2010, Apple announced the program on its support site. Those with faulty hard drives should go to the Apple store or authorized dealers or service providers. PC World.com reports:
The laptops in questions are both black and white MacBooks models bought between May 2006 and December 2007; according to a page on the company's support site, the hard drive failures can be diagnosed through a simple, yet despair-inducing method: your computer simply stops working and, upon boot, displays a folder icon with a superimposed question mark.
On the support site, Apple said that the problem can be diagnosed using a simple method. The computer will stop working and displays a folder icon with a “superimposed question mark.”
Apple is encouraging customers, who are eligible for the replacements, to visit their local Apple store or contact Apple’s customer support department to replace the drive. Users who already paid for repairs will get their money back.
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