Call center hiring sparked Verizon iPhone rumors. Two call centers- Ryla and Teleperformance, are looking for thousands of customer service representatives for a “major wireless cell phone service retailer.” Many believe that the cell phone retailer is Verizon.
Ryla is going to hire approximately 1,700 employees across Indiana, Colorado, Virginia and California. News reports said that Ryla is looking for 500 people in Clovis California who would answer customer-service calls on behalf of a “Fortune 500 cellular/telecommunications company” which is planning to increase its marketing and sales. CNET.com says:
Teleperformance's Careerbuilder post says employees in Pennsylvania will field calls for a "major wireless cell phone service retailer."
Duties will include processing and explaining rate plan changes and assisting customers with "general inquiries about billing rates, roaming, features, and services."
Additional postings on Teleperformance's Web site list positions in Salt Lake City, Texas, Ohio, and South Carolina as being dedicated to either a wireless, cell phone, or communications company. What's more, applicants for positions in Lindon, Utah, will offer technical support for personal computers and portable devices like MP3 players and smartphones.
Both Ryla and Teleperformance have the experience of working for Verizon and Apple. Teleperformance worked for both companies while Ryla have been working for Verizon for more than 10 years.
The rumor became stronger after Verizon released its third quarter financial result on October 22, 2010, which revealed that the company lost market to its arch-rival AT&T. In the third quarter, Verzion added 5,84,000 new subscribers against 7,45,000 of AT&T. This led many to believe that the company is now quickened the pace of its preparation to launch the new iPhone next year.
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