On October 28, 2010, Federal Communications Commission (FCC) and Verizon announced to have reached a settlement over Verizon’s “Mystery Fees.” Verizon has agreed to pay $25 million to the U.S. treasury. In addition, Verizon will refund $52.8 million to its 15 million customers.
Verizon subscribers had to pay extra money over its “pay-as-you-go” service and they were overcharged starting from November 2007. Verizon is currently the top network carrier in the U.S. FCC has been conducting this investigation for the past ten months and this is the largest fine in the history of company settlement in the U.S.
FCC chairman, Julius Genachowski, said, “People shouldn’t find mystery fees when they open their phone bills, and they certainly shouldn’t have to pay for services they didn’t want and didn’t use,……Today’s settlement also includes strong FCC oversight and accountability to ensure that Verizon Wireless fully repays what they owe to their customers and puts new measures in place to improve customer service.”
On October 28, 2010, Verizon issued a statement which says, “We made inadvertent billing mistakes. We accept responsibility for those errors and apologize to our customers who received accidental data charged on their bills.”
Verizon said that five in every six of its customers have been unaffected by this mystery fee. It said that most of the refunds would range between $2 and $6 but some customers would get more than that amount.
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